Refunds, Price Changes & After-sales
When a refund can be requested and how evidence and repayment are handled.
Version 1.0 · Prepared 5 August 2026 · Effective only after launch approvalEligible issues
- Supplier shortage, verified quality problem or failure to meet the confirmed lead time.
- A full or partial refund may be requested for quantities not already delivered or previously refunded.
- Eligible affected product value and the proportional service fee are refunded together; no hidden deduction is added.
Change of mind
After procurement has begun, a customer cannot cancel solely because they changed their mind when the goods are conforming and AisleDock remains within the confirmed lead time. Custom goods also depend on the accepted design version and production stage.
Process
- Submit the affected items, quantities, reason and required evidence from the order page.
- AisleDock aims to review requests within one business hour during published service hours; this is not a promise that funds arrive within one hour.
- Refunds return to the original payer by default. An alternative recipient requires additional identity and payment-account verification.
- AisleDock uploads refund proof; the customer can confirm receipt or report non-receipt.
Price changes
Catalog prices may change before a final quote. Once a quote is sent, it applies until expiry unless changed; any changed quote cancels the prior acceptance and must be accepted again before payment.