Privacy Policy

Information we collect

• Account email, buyer profile, WhatsApp number and preferred language.
• Product selections, inquiries, sourcing requests, addresses, orders and customer-service messages.
• Private evidence such as address images, payment proofs, refund evidence and shipment records.
• Security and usage information needed to prevent abuse and keep sessions working.

How we use it

• Provide sourcing, quotation, purchasing, inspection, consolidation, shipment, after-sales and account support.
• Verify payments and refunds, prevent duplicate transaction references and keep auditable order records.
• Assign a responsible service advisor and improve operations.

Sharing and access

We only share information needed to perform the service with relevant suppliers, warehouses, carriers, payment providers or professional advisers. Supplier contact details remain protected until the related supplier-contact service is paid.

• Private images are never served through the public product-media route.
• Staff access is permission-scoped and customer ownership is enforced on the server.
• We do not sell buyer personal information.

Retention and choices

Order, payment, refund and shipment evidence may be retained for legal, accounting, fraud-prevention and dispute purposes. You may ask us to correct profile information or request deletion where retention is not required.

Contact

Use the in-site message center for account-specific requests. Formal WhatsApp and service hours are shown only after they are configured in the launch control panel.